The easiest way to transfer a prescription is to complete the registration form at Get Started. If you need immediate service or would like to personally speak to a pharmacist, call the pharmacy at 973-926-4100. We will get the required information to request a transfer of existing, transferable prescriptions from your current pharmacy or medical provider. In addition, we will need your insurance card and gather some basic information.

Refills can be ordered by phone, through our website, or via text message.
• Call 973-926-4100, 24 hours a day, seven days a week.

We are committed to protecting your personal health information. Transactions on this website are protected with up to 256-bit Secure Sockets Layer (SSL) encryption. Kayes Drug Store is in compliance with the Health Insurance Portability and Accountability Act. For details, please view our Privacy Policy.

While we strive to refill orders the same day, we recommend that you order refills when you have a 5-7 day supply of medication left so that there will be no interruption in your medication regimen. This allows our staff to process refill authorization requests and address other possible issues with insurance and/or medication supply.

State prescribing regulations require a standardized prescription for some drugs categorized as controlled substances each time they are filled.

Kayes Drug Store carries a complete line of pharmaceutical products and if you are on a particular specialty drug, we will make sure it is in stock when you need it. Our automated refill reminder program assures you that you will never miss a dose.

We value your privacy. Transactions on this website are protected with up to 256-bit Secure Sockets Layer (SSL) encryption.

We accept most major insurance plans, including: Caremark, Express Scripts, United Healthcare, Optum Rx, Humana, Prime Therapeutics, Medicaid, Pharmaceutical Assistance for the Aged and Disabled [PAAD], AIDS Drug Distribution Program [Ryan White], all Medicare Part D plans, Workers’ compensation, Auto Accident claims, and more. For specific questions, contact a pharmacy staff member at 973-926-4100.

Yes we accept most FSA (Flexible Spending Account) and HSA (Health Savings Account) cards to pay for medications and eligible over-the-counter purchases.

Extra Help is a federal program that helps pay for some to most of out-of-pocket costs for Medicare prescription drug coverage. It is also known as the Part D Low-Income Subsidy (LIS).
What is the income limit? To qualify for Extra Help, your annual income must be limited to $18,735 for an individual or $25,365 for a married couple living together. Even if your annual income is higher, you may still be able to get help. Ask our pharmacy staff about details, we can help you sign up for financial assistance programs or direct you to valuable resources.

Co-pay amounts are set by your insurance carrier, and each carrier offers many plans. The simplest explanation would be tiering; medications are categorized in three tiers. Most insurance plans assign a different co-pay amount with each tier.
For example, with a popular plan from a local carrier, there is a $10 co-pay for Tier 1 drugs, $30 for Tier 2, and $50 for Tier 3; while a well-known Medicare D plan sets its co-pays at $0 for Tier 1, $3 for Tier 2, and $7 for Tier 3. Most insurance plans require that the pharmacy collect co-payment at the time of service. Call the pharmacy to make arrangements that work best for you.

By law, we are not allowed to accept returns of prescription medications. We want you to be happy and satisfied with our products and services. We will accomodate requests to remedy any issues. Please read our Return Policy for details.

For delivery of refills in Newark, New Jersey on an existing prescription, you can generally expect to receive your delivery on the same day Monday thru Saturday when all the medications you are requesting have refills remaining. Prescriptions that need additional authorization from your provider or insurance company may take longer to process.

You can ask a friend or family member to pick up your order. They will be required to sign for the medications and pay any balance due. They may be required to present a valid Driver’s License or other government-issued ID. Please alert the pharmacy staff ahead of time if someone new will be picking up your order to avoid confusion.

If you are planning a trip and your current supply of medications will run out while you are away, discuss your needs with a member of our pharmacy staff as early as possible.

In special circumstances with the appropriate documentation, early refills may be requested or prior arrangements can be made to ship your medications to you.

Delivery or shipping for prescription medications is always free. For vitamin and supplement purchases, there is a standard shipping charge of $7 for anywhere in the United States. If you require over-night or expedited shipping, please contact us.